Frequently Asked Questions
I cant seem to access / download my quilt pattern. What can I do?
The item you have purchased is digital in nature. I highly recommend you download it immediately after purchase and save a copy of this file to your computer for future use. However if something goes wrong and for some reason you can no longer access your pattern, email me with a copy of your receipt, date of purchase and order number and I will send you another copy as soon as I can.
I changed my mind. Can I get a Refund?
Because my products are digital in nature, I do not give refunds for change of mind or technical issues such as difficulty with downloads or printing. I am happy to help resolve technical issues such as downloading problems when I am able.
I found a mistake in one of your patterns, what can I do about it?
Each of my patterns has been developed with care and tested by multiple people. However, if you find a mistake in one of my patterns, please send me an email containing a photo of the mistake or detailed description (page number and problem) within 30 days of your original purchase. I will not only refund your purchase, but will also provide you with another pattern free of charge as well as a corrected copy of the pattern you originally purchased when it becomes available.
The pattern I purchased does not list fabric requirements - Is this a mistake?
It's not a mistake. Most of my patterns are foundation paper pieced and fabric requirements can vary greatly depending on your technique, experience and level of skill.
I have found that most people like to use scraps from their stash or Fat Quarters to make smaller foundation pieced blocks, therefore while many of my patterns may have colour suggestions, they will not specify fabric yardage.
Large Patterns and Patterns that are not Foundation Pieced will have a list fabric requirements.